FREQUENTLY ASKED QUESTIONS

Where are you located?

Our facility is located in İzmir, Turkey.

Does each product have to be ordered in container basis?

No, we do not require each product to be ordered in container basis.

We are able to manufacture in smaller batches and let you choose your own selection of products that you wish to include in your container. That way, you do not have to worry about excess inventory and receive more than one type of product at once.

Which countries do you export to?

While we can export to any reachable destination in the world, we are currently active in the Netherlands, Sweden, Australia, U.S.A, Canada, Kuwait, Israel, U.A.E, France.

How do you handle customer complaints?

Customer experience is important to us, so we work closely with our customers to handle any complaints. We stand by our products and take responsibility consistently opting for a solution oriented approach.

I have a potential order I would like to place, where can I get a quote?

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Alternatively, you can send an email directly to inquiries@ontad.com.tr to get your quote from one of our representatives.

* Please note that the prices vary depending on sizes & packaging types as well as the quantity of the products.

Do you have any certificates?

We carry Halal, Kosher, Organic and ISO 22000:2005 certificates.

If you have further questions, please contact us at inquiries@ontad.com.tr or +90 232 877 1626.